Please check out Running a Hospital, the notable blog from Paul Levy, President & CEO of Beth Israel Deaconess Medical Center in Boston. Paul is the pioneer of hospital CEO bloggers, notable for the insights, the candor, and the sheer abundance of his entries.
Yesterday he hosted a "Grand Rounds" posting that linked commentaries on experiences at hospitals that changed someone’s behavior or beliefs. Many compelling stories there.
Showing posts with label effective communications. Show all posts
Showing posts with label effective communications. Show all posts
Wednesday, October 31, 2007
Sunday, October 28, 2007
Medical arrogance
My thanks to Dr. Paul Kronenberg, President and CEO of Crouse Hospital, for his op-ed piece on “medical arrogance” in today’s Post-Standard. Dr. Kronenberg writes:
Hospitals are run by people, and people make mistakes. We don't always listen as well as we should. And yes, we sometimes fail to live up to the expectations of our patients and their family members.
Effective communications between caregivers and patients (and among the caregivers themselves) are not just a matter of politeness. Poor communications raise the risk that something is misunderstood, that something is missed – this can foster medical errors.
Dr. Kronenberg is right to emphasize the importance of caregiver communications. For more on this, see these past postings – Stop me if I say something you don’t understand, The importance of listening, and Whatever became of bedside manner?
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