Friday, March 28, 2008

Their words say it all

At Community General Hospital we’re working on plans to convert the former nursing home facility into a new acute care medical-surgical facility, thanks to a multi-million grant from New York State that is being made available to implement the decisions of the Berger Commission. This has us focused on the future and the many decisions that are necessary to update our hospital services.

This month I had occasion to meet with the former managers of our 50-bed nursing home facility, which closed on January 11, 2008. Along with the staff, these managers and clinical leaders worked hard to assure that the residents and families were respected during the difficult closure process. As they did so, the staff and managers faced transitions of their own as they sought positions within Community or elsewhere.

Despite their personal concerns, they did a great job with those entrusted to their care, as evidenced by the outpouring of appreciative words from the residents and family members that I have accumulated in my top drawer these past several months.

Their words say it all:

▪ “Thank you for acts of kindness and concern for me on this difficult time…”

▪ “Thank you for all you did to care for my mom…I am forever grateful.”

▪ “You are all missed and thought of with great affection…”

▪ “You… took excellent care of our mother….The sixth floor at CGH has the best care and staff…”

▪ “Due to the Berger Commission … we unfortunately had to find a new home for [our mother]….Although the move went well, we feel she missed the comforts and friends she had grown to enjoy the past three years…”

▪ “My heartfelt thanks to east and west for the loving care which was always the best…”

▪ “I thank you for always making [our mother] comfortable and being there for her no matter what her mood or condition. I know if she could talk she would say thank you with all her heart and a wink!”

▪ “Your dedication, hard work, and sensitivity in sometimes difficult circumstances have been an inspiration to our family…”

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